Commitment to Quality Care

We are fully committed to providing a premium care and support service to individuals living at home, this commitment is based upon maintaining our own exacting standards, those set out by mandatory regulatory organisations such as the Care Quality Commission (CQC) and those required though professional affiliation.

We have a comprehensive and proven set of processes and procedures for each individual service, as well as an exhaustive quality performance system that is rooted and implemented across all levels of the organisation.

Our lead for quality performance is responsible for performing and presenting findings from monthly audits; in addition to this we use professional, external agencies to complete unbiased quarterly inspections and stakeholder surveys.

Access Your Care is a domiciliary care provider registered with CQC, we are subject to independent inspections and monitoring from CQC inspectors. The job of CQC is to regulate and inspect each organisation in the care sector at least once a year ensuring that agencies are achieving the 21 regulated outcomes under the ‘Fundamental Standards’ of quality and safety. For your benefit we have listed below in brief, these Fundamental Standards:

Person Centred Care

You must have care or treatment that is tailored to you and meets your needs and preferences.

Dignity and Respect

You must be treated with dignity and respect at all times while you’re receiving care and treatment.

This includes making sure:

You have privacy when you need and want it.
Everybody is treated as equals.
You’re given any support you need to help you remain independent and involved in your local community.

Safety

You must not be given unsafe care or treatment or be put at risk of harm that could be avoided.

Providers must assess the risks to your health and safety during any care or treatment and make sure their staff have the qualifications, competence, skills and experience to keep you safe.

Consent

You (or anybody legally acting on your behalf) must give your consent before any care or treatment is given to you.

Safeguarding From Abuse

You must not suffer any form of abuse or improper treatment while receiving care.

This includes:

Neglect
Degrading treatment
Unnecessary or disproportionate restraint
Inappropriate limits on your freedom.

Food and Drink

You must have enough to eat and drink to keep you in good health while you receive care and treatment.

Premises and Equipment

The places where you receive care and treatment and the equipment used in it must be clean, suitable and looked after properly.

The equipment used in your care and treatment must also be secure and used properly.

Complaints

You must be able to complain about your care and treatment.

The provider of your care must have a system in place so they can handle and respond to your complaint. They must investigate it thoroughly and take action if problems are identified.

Good Governance

The provider of your care must have plans that ensure they can meet these standards.

They must have effective governance and systems to check on the quality and safety of care. These must help the service improve and reduce any risks to your health, safety and welfare.

Staffing

The provider of your care must have enough suitably qualified, competent and experienced staff to make sure they can meet these standards.

Their staff must be given the support, training and supervision they need to help them do their job.

Fit and Proper Staff

The provider of your care must only employ people who can provide care and treatment appropriate to their role. They must have strong recruitment procedures in place and carry out relevant checks such as on applicants’ criminal records and work history.

Duty of Candour

The provider of your care must be open and transparent with you about your care and treatment.

Should something go wrong, they must tell you what has happened, provide support and apologise.

Display of Ratings

The provider of your care must display their CQC rating in a place where you can see it. They must also include this information on their website and make our latest report on their service available to you.