How we collect and use your data
We collect and use personal information about you in accordance with the General Data Protection Regulation (GDPR) and Data Protection Act 2018. We are committed to protecting the privacy and security of your personal information. This website is not intended for children and we do not knowingly collect data relating to children.
We will comply with data protection law when it comes to the processing of your data. This says that the personal information we hold about you must be:
- processed in a lawful, fair and transparent way.
- For the purpose for which the personal information is collected must be specific, explicit and legitimate.
- adequate and relevant to meet the identified purpose.
- accurate and kept up to date.
- kept in a form which permits identification of a data subject for longer than is necessary for the purposes for which it is used.
- kept confidential and secure and only processed by authorised personnel.
What information we collect
Information we collect in running and operating this website we may collect and process certain data and information relating to you and your use of this site. This data and information is detailed below:
- Details of visits to our website and the pages and resources that are accessed, including, but not limited to, traffic data, location data and other communication data that may assist us in understanding how visitors use this website.
- Information that visitors provide to us as a result of filling in forms on our website, such as when a visitor registers for information or makes a purchase.
- Information provided to us when our visitors communicate with us electronically for any reason.
Use of Your Information
The information we collect is used for our own use in developing our website and also occasionally by advertisers on this site. In addition, we may use the information for the following purposes:
- To provide you with information relating to our website, products or our services that you request from us.
- To provide you with information on other products that we feel may be of interest to you.
- To meet our contractual obligations to you.
- To notify you about any changes to our website, including improvements, and service or product changes that may affect our website.
If you are an existing customer, we may contact you with information about goods and services similar to those that you have expressed an interest in previously via our website.
Finally, we may use your data, or allow carefully selected third parties to use your data, so that you can be provided with information about unrelated goods and services which we consider are likely to be of interest to you. We or they may contact you about these goods and services by any of the methods that you consented to at the time your information was collected. If you are a new customer, we will only contact you or allow third parties to contact you only when you have provided consent and, only by those means you provided consent for. If you do not want us to use your data for our or third parties use then you will always have the option to object to such use.
Storing Your Personal Data
How long we keep your data
We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Any data which the Company decides it does not need to hold for a particular period of time will be destroyed in accordance with its retention of data policy.
Disclosing Your Information
Where applicable, we may disclose your personal information to any member of our group. This includes, where applicable, our subsidiaries, our holding company and its other subsidiaries (if any).
Third Party Links
You mind find links to third party websites on our website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.
To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit cookies.insites.com. Alternatively, you can search the internet for other independent information on cookies.
The data subject must be permitted to exercise their rights in relation to their personal data.
Under the GDPR you have a number of important rights free of charge. In summary, those include rights to:
- fair processing of information and transparency over how we use your use personal information;
- access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address;
- require us to correct any mistakes in your information which we hold;
- require the erasure (i.e. deletion) of personal information concerning you, in certain situations. Please note that if you ask us to delete any of your personal information which we believe is necessary for us to comply with our contractual or legal obligations, we may no longer be able to provide care and support services to you;
- receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations;
- object at any time to processing of personal information concerning you for direct marketing;
- object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you;
- object in certain other situations to our continued processing of your personal information;
- otherwise restrict our processing of your personal information in certain circumstances;
- claim compensation for damages caused by our breach of any data protection laws;
For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals’ rights under the General Data Protection Regulation.
If you would like to exercise any of the above rights, please contact (preferably in writing) at: firstname.lastname@example.org OR Unit 3, 22a Griffin Road, Clevedon, BS21 6HH
Right to Complain
If you have any concerns about our handling of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (“ICO”) by visiting https://ico.org.uk/concerns/ or telephoning the ICO helpline on 0303 123 1113.
Access to Information
The Data Protection Act 2018 gives all individuals the right to access personal information that is held about them. You can request a copy of any information that we hold about you. Please note that any request for this information may be subject to payment of £10 which covers our administrative costs. Please contact us if you wish to make such a request.
We keep our Promise under regular review. This Data Protection Promise was last updated on 25th May 2018.