Our support brokers work in a very personal and highly structured way directly with the client. Our support brokers source, negotiate, plan and manage care and support within the overall context of improving their client’s well being. Support brokers work with any size budget, and any source of funding, they support individuals of any age with any condition who need support and care.
The primary role of a support broker is to help people plan and organise any support they need. Support broker’s do not have the job of rationing resources and do not have the job of providing services; they solely concentrate on placing a client’s needs and best interests at the center of any work they carry out.
Below are some of the things a Support Broker can help with:
- Review, prepare and/or identify indicative costs of creating and implementing a person centred support plan.
- Assist to develop a vision of a preferred lifestyle using relevant person centred planning tools
- Clarify the person’s needs and expectations as part of the care manager’s assessment eligibility criteria under ‘Fair Access to Care’
- Identify and apply for funding from all government and non-government sources
- Support ‘Fair Access to Care’ appeals process if required
- Assist with funding negotiation with commissioners
- Direct liaison and negotiation with service providers
- Monitor and evaluate provider services in conjunction with existing monitoring and regulatory frameworks
- Modify existing provider services or develop new ones
- Mediate and resolve problems
- Finding other services that a client may need, such as housing, equipment, or help with getting a job
- Finding places and people in the community that may support a client to have a better life